Effective Date: December 25, 2025

Summary
We collect only the information needed to process orders, deliver products, and improve our service. We do not sell personal data.

What we collect

  • Contact details: name, email, phone number
  • Shipping and billing address
  • Order details and purchase history
  • Payment transaction metadata (we do not store full card details)
  • Device and technical data such as IP address, browser type
  • Cookies and analytics data when you use our site

How we use your data

  • To process and fulfill orders
  • To communicate about your order and provide customer support
  • To arrange shipping and handle returns or replacements
  • To prevent fraud and secure our site
  • To improve our website and products using analytics
  • To send marketing communications only if you opt in; you can opt out at any time

Who we share data with

We share personal data only with:

  • Razorpay for payment processing
  • Courier partners for shipping and delivery
  • Service providers for email, analytics, and site hosting
  • Legal authorities if required by law

Retention

  • Order and accounting records: retained for up to 7 years for tax and audit purposes
  • Customer support records: retained for up to 2 years
  • Marketing data and consents: retained until you withdraw consent or for up to 2 years
  • Cookies: managed by your browser; see cookie settings on the site

Your rights

Under applicable Indian law, you can:

  • Ask for access to personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion or restriction of your data where applicable
  • Withdraw your consent to marketing communications
    To exercise these rights, contact us at info@calmessence.in. We will respond to data requests as required by law.

Children

Our site and products are not intended for users under 18. If we learn we have collected data from a child under 18, we will take steps to delete it.

Security

We use reasonable organizational and technical measures to protect your data. However, no internet system is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to provide basic site functionality, remember preferences, and for analytics. We also use cookies for marketing when you opt in. You can manage or block cookies through your browser settings. Blocking some cookies may affect site functionality.